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An email from Volumedrive, our former ISP wrote:Date: Tue, 13 Aug 2013 22:31:35 -0400 [08/13/2013 10:31:35 PM EDT]
From: VolumeDrive Info <info@volumedrive.com>
To: wmfinck@xxxxx.com, bill@xxxxxxxxxxxx.net
Subject: VolumeDrive Server Maintenance Window August 16th 2013
Dear William Finck,
VolumeDrive is pleased to announce that our brand new facility in Dunmore, PA is ready for the relocation of your current server(s). We would like to schedule the move on August 16th starting at 9AM EDT. This move will cause some downtime for each server while it is being relocated. The relocation window is set for 6-8 hours, however, approximately 2-3 hours is a good estimate as to actual downtime. The move will be performed in phases, and downtime will be kept to an absolute minimum. This move will NOT require any changes to your IP space or DNS. The typical relocation scenario for each server will include a graceful shutdown, physical move (only 3 miles away), cabinet installation, and then server boot. We will have additional personnel on-site to oversee the relocation process, as well as to help facilitate the transition as smoothly as possible.
The new facility is a high end, state of the art data center, at our same traditional low pricing. If you are a reseller, you should find that this is a more attractive draw for prospective new clientèle.
If you are interested in upgrading your package, this would be a great time to do so. We are focusing on revenue growth for the new facility, and our sales team can offer very competitive pricing, for any upgrade processed during the relocation process.
VolumeDrive thanks you for your understanding and patience during this necessary maintenance window, as well as for your continued business.
-----------------------------------------------
Best Regards,
VolumeDrive Support.
General: info[at]volumedrive.com
Support: support[at]volumedrive.com
Twitter: @volumedrive
Another email from Volumedrive, our former ISP wrote:Date: Fri, 16 Aug 2013 10:32:53 -0400 [08/16/2013 10:32:53 AM EDT]
From: VolumeDrive Info <info@volumedrive.com>
To: wmfinck@xxxxx.com, bill@xxxxxxxxxxxx.net
Subject: Re: VolumeDrive Server Maintenance Window August 16th 2013
Due to some minor technical complications, our migration process will begin this afternoon. We expect slightly longer maintenance windows as well. We apologize for any inconvenience.
-----------------------------------------------
Best Regards,
General: info[at]volumedrive.com
Support: support[at]volumedrive.com
Twitter: @volumedrive
A third email from Volumedrive wrote:Date: Mon, 26 Aug 2013 23:21:33 -0400 [08/26/2013 11:21:33 PM EDT]
From: VolumeDrive Support <support@volumedrive.com>
To: wmfinck@xxxxx.com, bill@xxxxxxxxxxxx.net
Subject: Facility Migration Status
Dear William Finck,
We appreciate your understanding during the lengthy migration process. Our new facility is operational and we are restoring services gradually. This new facility will allow us to provide better network performance compared to our previous location. This migration gives us the opportunity for added growth while maintaining our competitive pricing.
If you have any questions, concerns or requests for account credit, please contact our support department at support@volumedrive.com. Our support staff is busy bringing services back online, so your patience is greatly appreciated.
-----------------------------------------------
Best Regards,
VolumeDrive Support.
General: info[at]volumedrive.com
Support: support[at]volumedrive.com
Twitter: @volumedrive
VolumeDrive.com reliable, high-performance hosting
Volumedrive wrote:Date: Tue, 27 Aug 2013 00:02:13 -0400 [08/27/2013 12:02:13 AM EDT]
From: VolumeDrive Billing <info@volumedrive.com>
To: wmfinck@xxxxx.com, bill@xxxxxxxxxxxx.net
Subject: VolumeDrive Invoice
Images have been blocked to protect your privacy. Show Images? | Show this HTML in a new window?
Please login to the Client Portal to view and pay this invoice.
Aug, 27th 2013
96439 Due: Sep, 01st 2013 (NET 5)
FROM
VolumeDrive
US
TO
William Finck
wmfinck@xxxxx.com
96439
Qty Description Price Total
1.0 Service
Server ID: CL-665
CPU: Intel Xeon X3450
Memory: 8 GB DDR3
Hard Drive 1: 250 GB SATA
Hard Drive 2: 250 GB SATA
Raid Controller: Software RAID 1
Control Panel: Plesk 30
OS: CentOS 64
74.95 74.95
1.0 Service
Server ID: CL-690
CPU: Intel Xeon X3450
Memory: 8 GB GB DDR3
Hard Drive 1: 250 GB SATA
Hard Drive 2: 250 GB SATA
Raid Controller: Software RAID 1
Control Panel: Plesk 30
OS: CentOS x64
74.95 74.95
Subtotal: $149.90
Total Due: $149.90
Burst.net representative wrote:Guy Hopkins <GuyH@burst.net>
Aug 23 (5 days ago)
to me
Hello,
Unfortunately, due to a recent situation with VolumeDrive, your server is likely currently offline. BurstNET may be able to assist you in the matter, if by chance we still have your server in our possession, or can set you us a rush delivery replacement server.
VolumeDrive was scheduled to relocate to our brand new facility here in PA, moved about 20% of their stuff in, put the rest of their stuff in another truck, and never showed up with the remainder at our facility. We tracked them to an office building about 20 miles away, and we assume the rest of the stuff is relocated there, and we saw all their cars and staff outside the building to confirm it. After 24 hours, they do not even have their own website online, so we question whether they will get anything online at all, and how they are going to explain the 300+ servers they left down in our facility with live clients on them.
We do have a percentage of the servers they hosted, that they simply left behind, and are more than happy to accommodate you if possible. Even if we do not have the physical server we would be happy to rush build you a new machine and have it online as soon as possible, running in a company that has been in the industry for 23 years, and is not going anywhere soon. The first step in getting your server back online would be opening a ticket to sales@burst.net in which we will provide you with the steps for transferring service to us. We empathize with the inconvenience this has caused you, and want to do whatever we are able to get you, and your end clients/users/visitors, back online as soon as possible.
Please contact sales@burst.net ASAP, and we will do our best to assist you in your time of need here...
Thank you for your time.
Nayto wrote:Bill send me your resume, you sound much better than the niggers who care take the systems at my place of work, LOL.
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