VolumeDrive Support wrote:Facility Migration Status: Update
10:27 PM (14 hours ago)
Dear William Finck,
We are pleased to inform you that the facility migration process is now complete. Please open a support ticket if you are still having difficulties accessing, or to inquire about your service.
We appreciate those that have stood by us during this long and arduous migration. Unfortunatley, due to circumstances beyond our control, some of our equipment has not been recovered as of yet. If your server(s) was one of those not placed back online, please urgently contact us and we will do whatever we are able to get you up and running again, including offering you a new server, account credit, free upgrades, etc. We will continue to strive to overcome the difficulties that we have faced this month during the migration.
Now that the migration is complete, we will be rolling out additional services that weren't available before the move. IPv6 addresses will be offered very soon. A free IPv6 allocation will be available on request for all existing dedicated servers. Our new network offers improved routing performance, higher speeds, and direct connections with major metropolitan carriers in New York City (Less than 5ms away from locations in NYC!).
We hope that we are given the opportunity prove that we are a top-notch provider with rock-bottom prices.
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Best Regards,
Josh B.
General: info[at]volumedrive.com
Support: support[at]volumedrive.com
VolumeDrive | Internet Technologies
At this point, for about the fourth time in the past week or so, I asked where my four servers were, which were identified by the company as CL-650, CL-690, CL-665 and
CLF-144. My inquiry showed exemplary patience through this point. Here is their response:
VolumeDrive Support wrote:
1:17 PM (13 minutes ago)
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William Finck,
A customer support staff member has replied to your support request, #167876 with the following response:
CL-650
CL-690
CL-665
CLF-144
Unfortunately, your servers are inaccessible. We apologize for the inconvenience, and we understand how important the recovery of your service is. Therefore, we can provide a new upgraded server, 1 Gbps network port, and an account credit for the downtime. You will have to restore your data from your own backups.
Please let us know how you'd like to proceed.
Here is my response to that:
09/10/13 13:20:31 EDT
Are you kidding me? You lost four servers with 500+ GB of data? And you want me to trust you again? At this point, I would not let you host anything again. You people should all be flipping burgers at a local McDonald's.
To which I received the following:
VolumeDrive Support wrote:
1:23 PM (9 minutes ago)
to me
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William Finck,
A customer support staff member has replied to your support request, #167876 with the following response:
We have closed the account. Thank you for your past patronage and we wish you the best of luck in the future.